Why Workit:
Workit Health is a team of thinkers and doers disrupting the status quo of care through telemedicine. We are a rapidly growing telemedicine B-corporation that puts members first in ensuring they receive the best possible care in addiction and beyond. We are a group of solution architects passionate about creating more accessible opportunities for people to help people make life-long change.
Workit Health is the nation’s leading provider of on-demand, evidence-based care for substance use and mental health. By leveraging telemedicine and a medication-first approach, we are improving clinical outcomes and enabling more individuals to enter long-term recovery.
We’re excited to expand the team as our impact continues to grow to over 110 million covered lives. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction-based, patient-centered support. We are looking for driven and compassionate individuals with a desire to transform an entire health ecosystem ripe for disruption.
Location: Remote
Job Summary:
Clinical Drug Screening Team Associates uphold top-notch member experience for all drug screening care needs by prioritizing world-class customer service and adherence to all approved urine drug screen procedures. It is imperative that individuals in this role are deeply committed to the harm reduction approach to drug screening in substance use disorder treatment.
Core Responsibilities:
- Go above and beyond to provide world-class member experience throughout their care at Workit Health
- Facilitate video and automated drug screening while maintaining a professional and judgment-free demeanor
- Support and communicate with members as they navigate their drug screening needs and requirements
- Educate our members on how to navigate Workit Health’s drug screening options, and be ready to help troubleshoot through any barriers
- Assist members with completing drug screening while maintaining a professional and judgment-free demeanor
- Communicate and provide support to members over chat, email, and phone in a professional way that embodies the company mission and values
- Support members in maintaining up-to-date and accurate contact, billing, and appointment information
- Maintain strict confidentiality when handling member information in compliance with Workit Health and HIPAA guidelines
- Learn and maintain knowledge of our EMR, processes, and systems
- Demonstrate empathy, compassion, and respect for our members and staff in all interactions
Qualifications:
- Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors
- Strong analytical ability
- One or more years of health care experience is preferred.
- Comfortable asking for support, help, and guidance as needed.
- Familiarity with addiction recovery and harm reduction is a plus.
- Attention-to-detail oriented
Benefits:
- 3 weeks PTO and 1 week of sick leave (plus your birthday off!)
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for healthcare providers
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives including multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
As we are an addiction recovery company, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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