Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries, resolving issues, and providing product information
- Utilize sales techniques to promote products and services
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed records of customer interactions
Skills:
- Strong communication skills, both verbal and written, to effectively interact with customers
- Excellent phone etiquette and the ability to maintain a calm and professional demeanor
- Customer service-oriented with the ability to empathize with customers and provide assistance
- Proficient in English; multilingual abilities are a plus
- Experience in outbound calling and upselling is preferred
- Bilingual candidates are highly encouraged to apply
Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive of all possible job responsibilities, tasks, and duties. The responsibilities, skills, and qualifications listed above are subject to change based on the needs of the company.
Job Types: Full-time, Part-time, Contract, Temporary, Seasonal
Pay: $17.00 - $18.00 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 10 years
- 11+ years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- No experience needed
- Under 1 year
Shift:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- No nights
- Overnight shift
- Rotating shift
- Split shift
Weekly day range:
- Every weekend
- Monday to Friday
- No weekends
- Rotating weekends
- Weekends as needed
- Weekends only
Work setting:
- Call center
- In-person
- Office
Work Location: In person
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