Compensation Range : $17.57- $25.63 per hour
New Account Representative
$ads={1}
Staples is business to business. You’re what binds us together.Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you’ll be doing:
- Contact new customers to confirm or correct account set up and billing information so the account can be fully onboarded
- Complete skip tracing on bounces collection letters and update collections tool with correct account contacts
- Promptly identify billing, service and Accounts Receivable (AR) issues to pass to collector
- Process Proof of Delivery, credit memos and other documentation when necessary to resolve account differences with customers
- Escalate large collections issues appropriately and notify management of potential collections concerns
- Plan and organize work so the Service Level Agreement (SLA) objectives are met
- Actively document customer’s disputes including promises to pay, issues with invoices, payment issues, etc.
- Actively monitor and document customers whose aging becomes severe
What you bring to the table:
- Strong customer service/quality assurance acumen
- Ability to build relationships with Staples customers by independently communicating with accounts payable teams and internal/external supervisors, managers, and other stakeholders
- Ability to promote strong collaborative relationships between the Collections teams and all other internal teams, especially Sales, Accounts Receivable and Customer Service
- Aptitude to recognize and proactively communicate potential billing and collections issues
- Proactive thinking in identifying possible risk exposure and action to take on future orders, billing, and invoicing
- Problem-solving mindset
- Muli-tasking skills to effectively manage inbound and outbound phone calls and emails, and special project objectives as assigned
- Ability to understand customer ordering platforms and how billing is integrated into that platform
Qualifications :
What’s needed- Basic Qualifications:
- High school diploma or GED
- Inbound/outbound call experience
What’s needed- Preferred Qualifications:
- 2+ years of related work experience
- Experience with electronic processing of invoices and collections experience with large volume accounts
- Understanding of accounting processes, including credit, collections and processes and best practices
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Interested in joining the team? Check out our perks and benefits !
Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$ads={2}
