Introduction:
Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.
The Geelong Arts Centre is a gathering place for all – a place that boldly offers insights through performance, holds space for public conversation, supports creative experimentation and content development, and is a venue to connect, meet as a community and share a passion for the arts and creativity. It is the creative heart of Geelong.
Our people are focused on creating a diverse and bold arts community that embraces and values differences. We value the variety of unique experiences, qualities, and characteristics our people possess, and we share and learn from each other. Our highly collaborative and dedicated teams aim to ensure the business is continuously growing, striving for exceptional results for both our internal and external stakeholders. We are always striving to display flexibility and resilience to embrace change.
Be apart of the change and experience the rapid growth of Geelong Arts Centre. Provide excellent frontline service to Geelong Arts Centre patrons by ensuring customers receive professional and quality assistance. Collaborate in a customer focused team, and play an active role in the visitor experience!
Description:
Geelong Arts Centre Box Office Attendants deliver best practice frontline service to all internal and external customers. With a strong focus on service culture and acting as a source of information for the general public, this position provides the opportunity to showcase exceptional customer service skills and enhance the experience of visitors.
Box Office Attendants are required to maintain high attention to detail to ensure the accurate operation of ticketing systems, as well as utilise judgement and problem-solving skills to ensure efficient functioning of the Box Office.
People and Teams
Build and maintain cooperative working relationships with Centre staff and external stakeholders.
Be an active part of the Box office team, including attending all team meetings and training.
Box Office
Assist customers with ticket purchases and problem solve general enquiries in an accurate and timely manner to ensure exceptional service culture.
Support the sale of tickets by acting as a source of information for the general public and ensuring that all promotional material is conveyed accurately and efficiently.
Maintain awareness of policies and procedures and ensure accurate adherence to all duties outlined in the Box Office Manual to ensure efficient operation of the Box Office.
Lead by example in living the Centre’s values-in-action and modelling best practice to provide outstanding customer service and enhance experiences at Geelong Arts Centre.
Undertake other duties or projects as reasonably requested.
Skills and Experiences:
Essential qualifications and experience
Highly developed stakeholder engagement and customer service skills, with a positive diplomatic approach, flexibility of style, and the ability to establish productive working relationships with a variety of people.
Strong IT and system skills, including the ability to operate Microsoft Office Suite and ticketing systems.
Level 2 First Aid Certificate.
Current and valid Working with Children Check (Employee)
Desirable qualifications and experience
Experience working as part of a customer focussed team.
Experience in the Arts entertainment/event industry.
Experience using ticketing or point of sale systems.
Special requirements
A component of evening and weekend work may be required as part of the normal hours of duty for this position.
Sound like you? Then we want to hear from you!
To apply for this opportunity please click the Apply button and provide a cover letter including your ability to meet the key requirements outlined in the position description, and a current CV. Please direct any queries to: employment@geelongartscentre.org.au
Applications close midnight Thursday 25 May 2023
