Responsibilities:
Assist customers with their items purchased through the e-commerce website
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customers through email and/or chat
Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
Document each customer query as well as the resulting solution
Provide alternatives to products/items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing resolutions
Stay up to date with the latest updates on system information and process changes
Able to deal with objections and handle customer pushbacks
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone who is agile enough to
settle in a fast-paced environment. If you are nodding your head so far, then you are a
perfect fit for this job! We are the experience you crave when you imagine the world of CX!
What We Seek in You:
Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem Solving
Professional Composure
Job Requirements:
O Levels/Intermediate or above
Excellent English Written and Verbal Communication
Must have at least 40WPM
Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaways:
We will help build you!
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people
What you can expect after applying?
Once you have applied, sit back and relax while we get to work on our side! You can expect to
hear back from us within 3-5 working days. Our recruitment team will call you up on the
provided contact number for initial screening. Good luck! Bring your a-game and apply
now!
Benefits
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus
Company Pick and Drop
Salary: 40k Basic + Incentives
Job Type: Full-time
Salary: From Rs40,000.00 per month
Application Question(s):
- Are you open to work on rotational shift?
- Do you have the experience of email chat support in international campaign?
