Collection Manager
Location: Louisville Kentucky
Description: Lloyd & McDaniel, PLC is currently interviewing Collection Manager right now, this job will be placed in Kentucky. For complete informations about this job opportunity please give attention to these descriptions. Email This Job to a Friend
Lloyd & McDaniel, PLC
Collection Manager (Collections)
Louisville, Kentucky
This job reports to the
Partner .
Relocation is negotiable and travel is not required.
This is a
Full-Time
position , working 1st Shift .
Number of Openings for this position:
1
Overview
ABOUT THE FIRM:
Founded in 1952, Lloyd & Mcdaniel, PLC’s mission remains to be the region’s pre-eminent Law Firm for Creditors. Voted one of the Top Workplaces by the Cour! ier-Journal in both 2010 and 2011, we pride ourselves in provi! ding the highest quality and most cost-efficient legal representation available. The candidate will join a team of nearly 100 located in historic Anchorage, KY.
All firm employees receive a generous compensation plan (base + bonus) and we ABOUT THE FIRM:
Founded in 1952, Lloyd & Mcdaniel, PLC’s mission remains to be the region’s pre-eminent Law Firm for Creditors. Voted one of the Top Workplaces by the Courier-Journal in both 2010 and 2011, we pride ourselves in providing the highest quality and most cost-efficient legal representation available. The candidate will join a team of nearly 100 located in historic Anchorage, KY.
All firm employees receive a generous compensation plan (base + bonus) and we offer a full benefits package including: Medical and Dental Insurance, paid short term and long term disability, flexible spending account, paid life insurance, a 401K plan and paid PTO.
JOB SUMMARY:
The Retail Collections Man! ager would be responsible for managing the day-to-day operations on the collection floor in a collection law firm. The collection floor consists of 25 collectors working pre-suit and post suit matters. Clients include national banks, debt buying entities and networks. Manager must possess significant experience in collections and the ability to utilize strategies and methodologies for the purpose of maximizing collections and efficiencies. Candidate must possess industry experience relating to audit, compliance, best practices and dialer management. Specific duties will include collector training, call monitoring, appropriate workload allocation, establishment of collector performance standards, including review and analysis of collector performance, and compliance. The key responsibility of this position is to ensure that direct reports and agents provide quality service to our consumers along with achieving company objectives for the collection of debts owed. Manager will! work closely with legal staff, attorneys, and other managers of the fi! rm. This position reports directly to the partners of the Firm.
Interested candidates should submit applications and complete preliminary screening through Wonderlic at this link: https://testing.wonderliconline.com/WebPages/Links.aspx?lid=27542d4f-6137-4be8-959f-6200249732d6
Job Skills/Requirements
At Lloyd & McDaniel, we want a manager who can instill a team oriented environment that is competitive and rewarding.
1. Primary Responsibilities:
a. Manage a direct all aspects of collections operations
b. Develops, implements and monitors processes and procedures to maximize efficiency and achieve Firm and Client goals and objectives.
c. Recruits, interviews and selects appropriate candidates as team members. Takes the lead in new collector training and orienta At Lloyd & McDaniel, we want a manager who can instill a team oriented environment that is competitive and rewarding.
1. Primary Responsibilities:
b. Develops, implements and monitors processes and procedures to maximize efficiency and achieve Firm and Client goals and objectives.
c. Recruits, interviews and selects appropriate candidates as team members. Takes the lead in new collector training and orientation.
d. Initiates collector call monitoring and dialer management to ensure quality service is being provided and we are complying with regulations.
e. Motivates and develops collectors with innovative recognition techniques to ensure individual, client and firm goals are met.
f. Works with client support to ensure adherence to client protocol and SOP.
g. Monitors skip tracing and asset tracing vendors and procedures. Regularly evaluates results and effectiveness of various vendors and seeks out new vendors periodically.
h. Reviewing and managing collector performance including call penetration and collection results, broken dow! n by batch, client, and within allotted time frames. Establishes perfor! mance measurement metrics for team members and conducts periodic performance evaluations based upon those metrics
i. Administers scheduling, attendance monitoring and collector bonus submission.
2. Additional Responsibilities:
a. Maintains current knowledge of local, state and federal laws including, but not limited to FDCPA, FCRA, etc.
b. Developing sound understanding of client guidelines and protocol.
c. Implements and reviews collection floor policies and procedures and ensures compliance by all team members.
Education Requirements
Additional Information/Benefits
REQUIREMENTS:
1. Undergraduate Degree
2. 3-5 years experience as a collection manager in a legal collection law firm, Bank or other financial institution, or a national consumer collection agency. Basic knowledge of legal collection procedures common in Indiana, Kentucky, and/or Ohio.
3. Prior experience ! in a call center environment, with emphasis on pre-suit and front-end collections
4. Strong Computer skills, with working knowledge of Microsoft Office products. REQUIREMENTS:
1. Undergraduate Degree
2. 3-5 years experience as a collection manager in a legal collection law firm, Bank or other financial institution, or a national consumer collection agency. Basic knowledge of legal collection procedures common in Indiana, Kentucky, and/or Ohio.
3. Prior experience in a call center environment, with emphasis on pre-suit and front-end collections
4. Strong Computer skills, with working knowledge of Microsoft Office products. A minimum of intermediate knowledge of Microsoft Word and Excel.
5. Desire to learn and ability to adapt quickly to a changing business environment.
6. Ability to work independently or in a team environment.
7. Excellent communication skills (both written and verbal) and strong customer service skills. Strong negotiatin! g skills and teamwork awareness.
8. Dependability and regular atten! dance, with a willingness to work more than 40 hours per week if needed. Our collectors work from 8:00 am to 8:00 pm Monday â€" Friday and Saturdays, so the candidate must be available to work some evenings and weekends.
9. Professionalism, articulate and hard working individual.
10. Candidate must successfully pass a drug screen and criminal background check.
Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan
Screening Requirements:
Drug Screen, Criminal Background Check
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This job starts ava! ilable on: Fri, 29 Nov 2013 18:09:21 GMT