Ski/Snowboard Patrol Lead Investigation Supervisor
Location: Snowshoe, West Virginia
Description: Intrawest is at the momment seeking for Ski/Snowboard Patrol Lead Investigation Supervisor right now, this position will be dwelled in West Virginia. For detail informations about this position opportunity please give attention to these descriptions. WHAT WE ARE ALL ABOUT
Vision for Success
Snowshoe Mountain will be known as one of the top five! mountain destinations in the East, the best place to work in West Virginia, and a trusted resort partner. We’ll carve our legacy by perfecting factors within our control and providing guest valued, hassle-free experiences to create lifelong mountain enthusiasts.
The Principles Guiding Our Daily Actions and Behaviors
Our six organizational values describe our shared beliefs…what’s important to us as an organization; how we want to treat each other and our guests.
Guest Driven â€" Service, Passion, Fun
Unified Team â€" Cooperative, Fun and Unsiloed
Integrity Always â€" Do the Right Thing
Down-Home Hospitality â€" Warm, Friendly, Sincere
Epic Experiences â€" Wild, Memorable, Unexpected Delight
Stewardship â€" Environment, Financial, Safety
Snowshoe Strategic Areas of Focus
Focus on Guest Valued Experience
Being a Trusted Resort Partner
Best Place to Work in West V! irginia
JOB PURPOSE
Maintain a safe skiing enviro! nment by completing daily assignments, scheduling and supervising patrollers. Oversees the investigation process, completing all investigations in a timely, responsible manner.
ESSENTIAL JOB RESULTS
To perform this job successfully, an individual must be able to perform each essential job result satisfactorily. The employee is responsible for the following “job results
Supervises daily patrol operations
By
Overseeing all incident investigations
Ability to communicate to all levels of authority in a professional manner regarding any incidents requiring investigation
Supervising the incident investigation team
Understanding all facets of the incident investigation process
Including an understanding of the ski area’s operations, geography and personnel
Ability to communicate effectively in both oral and written form
Develop a sense of curiosity that leads to uncovering the wh! ole story of an incident
Approach the investigation with an open mind
Without preconceived notions about liability/blame
Maintain quality of investigation team; through regular audits
Creating Incident Diagrams
Incident Photographs
Incident Reports
All Witness Statements
Patrol Statements
Understanding of all NSAA guidelines and reporting documentation
Responsible for communication with Risk Management, Attorneys, Insurance Carrier
Completing assignments, working with staff and other departments in operating
procedures to insure a safe skiing/riding/biking environment.
Maintains quality of care to those with serious and/or life threatening injuries
By
Providing basic lifesaving first aid (ABC’s, CPR, control of bleeding, etc)
Notifying proper medical personnel for advanced life support and rapid transport
Enforces skier r! esponsibility act and helps skiers
By
Monitoring gues! ts in specified areas to make sure that they are following the S.O.S codes
Informing guests of the S.O.S. code and the Skiers Responsibility Act
Distribution and maintaining of the SOS Codes and the Responsibility Code literature, through direct communication with guests
Prepares trails before opening to provide safe skiing conditions.
By
Marking slope hazards with signs, ropes and bamboo poles. Checking to see that all hydrants lift towers and other manmade objects are marked with bamboo poles as well as padding, bales and or pads and proper signage is in place.
Including packing snow with skis, or boards and shoveling to make passage possible
Provides continual operation check on aerial transportion system
By
Observing and reporting that all ramp conditions, stop gates, signs, are in satisfactory condition, and in proper place
Reports any safety hazards, damage or excessive wear and ! tear on all aerial lifts and ground tows
Involving having a general knowledge of the function of these machines obtained through training and experience
Provide efficient and complete closing of all trails.
By
Completing a daily sweep skiing, riding, or on a snowmobile at the end of the day, visually scanning the sides and woods for lost or injured guests
In the event of inclement weather, guests will be transported via company vehicle
Ensuring documentation.
By
Maintaining patrol dispatch when assigned
Receiving calls (via telephone and/or radio) and dispatching patrollers, equipment and adequate transportation to accident sites
Recording all incidents, both on paper, and in our computer database
Arranging transportation for injured guests
By
Contacting families, friends, and/or medical facilities and assisting
Including possibly driving the party t! o vehicles, condos or houses
Incumbent maintains a professiona! l standard of skiing and/or riding.
By
Skiing or riding at or above the National Ski Patrol System’s basic level
Patroller should also be skiing or riding at or above the NSPS basic toboggan handling level, and maintain current OEC certification
Provide a guest service function at lift terminals
By
Assists lift attendants and mountain hosts by checking tickets, regulating riders to use the lift to its maximum efficiency
Assisting with guest service problems
Perform emergency evacuation of ski lifts
By
Using NSPS lift evacuation techniques and following the resorts lift evacuation plan
Contributes To Team Effort
By
Accomplishing related results as needed and performing and Leading Incident Investigations as requested by Management.
Other duties as assigned.
QUALIFICATIONS
The requirements listed below are representative of the knowledge! , skill, and/or ability required.
Senior Patroller Status
This level of patroller indicates that the individual has taken a series of core and elective education programs in which he or she demonstrated expanded patrolling knowledge and skills, leadership and problem management capabilities.
Prerequisites:
NSP membership status
Patrol director’s recommendation
Senior candidate application
To pass one must pass four components after attending clinics throughout our region, as well as additional paperwork. The candidate is given two to three years to pass all of the components.
1- Written test with a minimum score of 80%
2- Ski test on the most difficult terrain in the region (Shay’s Revenge) under most difficult conditions (un-groomed bumps)
3- Toboggan handling on the most difficult terrain under difficult conditions (as above)
4- Senior Outdoor Emergency Care Scenarios ! â€" incidents involving more than one injury at a time and usually chal! lenging bystanders, along with advanced scene management.
Incident Investigation Lead
The patrollers taking on this assignment must meet with our attorneys periodically to keep abreast of current trends in lawsuits. They take on the additional responsibility of performing our incident investigations, compiling parameters that define when an incident investigation is needed and meeting with our Risk Manager to review Incident Investigations.
KNOWLEDGE REQUIRED
The knowledge, skill and ability an incumbent must have in order to accomplish the job results and to perform the fob duties.
Education: High school diploma or equivilant
Prior Experience
Specific Experience: Must have worked as a ski patroller
Length of Experience: 3 years Ski Patrol experience
Specific Certifications, Licenses Required:
OEC, or EMT or higher, current CPR card, minimum of 3 years ski patrol! ling
SUPERVISORY RESPONSIBILITIES
The incumbent will carry out the supervisory responsibilities in accordance with the organization’s policies and applicable guidelines. Responsibilities include training employees, planning, assigning and directing work; appraising performance; rewarding employees with G.U.I.D.E.S nominations; Contacting Patrol Manager with employee disciplinary concerns; addressing complaints and resolving problems;
GENERAL LANGUAGE & REASONING ABILITY
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this! job, the employee is regularly required to walk; handle, or feel; reac! h with hands and arms; and talk or hear. The employee is required to stand or sit. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, and ability to adjust focus. The incumbent is required to be mentally alert while performing this job.
WORK ENVIRONMENT
Any Intrawest employee who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Intrawest Driver’s Standards Policy. This policy also applies to employees driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Intrawest Driver’s Standards Policy! ; if you have not â€" please contact your Risk/Safety or HR/EE Department.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent primarily performs his/her job in an outside environment and is frequently exposed to severe weather conditions. The incumbent is also frequently exposed to Blood-born pathongens, Airborn particles, High places, Moving parts of machinery, Muscular strain, Noise, and Temperature changes.Must operate UTV’s and snowmobile reqularly. The incumbent will have to wear a helmet while patrolling which will be provided by snowshoe mountain.
Employees are held accountable for all duties of this job and other duties as may be assigned.
Applicant acknowledgement & understanding of job essentials,! demands and responsibilities.
_______________________________! ___________ Date ______________________
Applicant
__________________________________________ Date ______________________
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If you were eligible to this position, please deliver us your resume, with salary requirements and a resume to Intrawest.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be started on: Wed, 04 Sep 2013 21:34:45 GMT
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