Service Operations Specialist II
Location: Wheeling, West Virginia
Description: Orrick is hiring Service Operations Specialist II right now, this position will be designated in West Virginia. More complete informations about this position opportunity please give attention to these descriptions. Orrick currently has an excellent opportunity in the Global Operations Center in Wheeling, WV for a Service Operations Specialist II .
Shift: Thursday! & Friday 11:00 p.m. to 9:00 a.m. and Saturday & Sunday 9:00 p.m. to 9:00 a.m.
The Service Operations Specialist II position is a non-exempt position working under the general supervision of the Mgr. of Service Operations with support from team lead. This position is part of a professional team providing a single point of contact for the efficient resolution of technical issues that develop within the Orrick IS&T architecture. This individual will provide support to attorneys, staff and business partners on all Firm computer systems (hardware, software, networking and monitoring). The Service Operations Team supports Orrick, Herrington and Sutcliff across multiple regions 24x7. As a member of this team, the Specialist will manage multiple priorities, generate innovative solutions to problems and develop skills required to support the efforts of the firms practice groups and administrative operations. Additionally, the specialist will be asked to work on special pro! jects as defined by the Service Operations Team Leads or the M! anager of Service Operations Team.
Qualifications:
The position requirements are a solid understanding of and experience with Microsoft WIN 7 including installation and configuration of Windows 7 desktop, configuration and administration of related desktop services, and use of Microsoft Office 2007 applications.
- Bachelor’s degree or equivalent work experience.
- Minimum of three - five year’s experience in the use of desktop and/or server hardware and Microsoft operating systems is required.
- General proficiency with current Windows platform and/or server operating systems and utilities is required.
- General Proficiency in current MS Office suite of products is required.
- At least two MOS Certifications are required or two comparative certification within information technology; Master MOS (Outlook, PowerPoint, Word Expert and Excel Expert) required within 6 months of start date.
- HDI Analyst c! ertification is highly preferred, must be obtained within 6 months.
- Experience supporting remote access â€" Citrix, VPN, Mobile Devices, RSA, home networks, etc. â€" is preferred.
- A+ Hardware, Network+ certification is a plus.
- Fluency in Italian, French, Russian, Japanese or Chinese preferred.
- Excellent written and oral communication skills, good organizational skills and follow through are a must.
Please visit www.orrick.com for more information about the firm.
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If you were eligible to this position, please give us your resume, with salary requirements and a resume to Orrick.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position will be opened on: Mon, 22 Jul 2013 23:33:08 GMT
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