Telephone Operator - Oasis at Death Valley [United States]

 

Overview:

Telephone Operator - The Oasis at Death Valley - Xanterra Travel Collections

With over 3.4 million acres to explore, Death Valley is situated in the northern Mojave Desert in California and is the largest National Park outside of Alaska. Incredibly diverse ecosystems, sand dunes, mountains, and touting America's lowest elevations - Death Valley is an incredible place to call home. We are a welcoming community of employees who work hard, share a real passion for the environment, and enjoy creating memorable experiences for our guests.

The Oasis at Death Valley operates two hotels, restaurants, gift shops, and the world's lowest elevation golf course. Our historic AAA Four Diamond Inn and Ranch offer guests a variety of accommodations. Both hotels have swimming pools that are open annually and are fed from naturally warm local springs.

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The Details:

Start Date: Immediate

Position Type: Year Round

Wage: $16.00 /hr

The Perks and Benefits:

• Discounted housing
• Free breakfast and lunch with $4 dinners in the Employee Dining Room
• Free wifi
• Free laundry facilities
• Free access to pool, golf course, rec center, gym and sports courts
• Benefits are offered to full time year-round employees
• Onsite Training and Employee Learning and Development Programs
• Employee discounts on lodging, retail, and food and beverage products at all Xanterra Park locations

Job Summary:

Responsible for routing all incoming and outgoing telephone calls placed through the switchboard and performs related clerical duties.

PLEASE NOTE: As we closely monitor the COVID-19 pandemic, we continue to adopt appropriate sanitization measures and are carefully following Centers for Disease Control and Prevention (CDC) and state protocols for preventing the spread of COVID-19. We are dedicated to creating a safe and healthy environment for both employees and guests.

Responsibilities:

• Operates communication systems, such as telephone, switchboard, two-way radio and paging system.
• Answers incoming calls, greets callers, transfers calls and takes messages as necessary.
• Monitors alarm systems in order to ensure that secure conditions are maintained.
• Routes emergency calls appropriately.
• Contacts security staff members when necessary.
• Provides callers and guests with hotel and park information.
• Enters guest information into phone computer system and keeps accurate records regarding phone restrictions and guest wake-up calls.
• Responsible for mail/packages for guests and employees.
• Works closely with front desk, housekeeping and maintenance to ensure guest satisfaction and accurate record keeping.
• All other duties as assigned.

Qualifications:

• At least six (6) month experience as a telephone switchboard operator or answering a multi-line telephone.
• Excellent customer service and verbal communication skills.
• Must be able to communicate clearly, have good diction, a pleasant speaking voice, and be clearly understood over the telephone.
• Must have clerical aptitude, accuracy and attention to detail.

Physical Demands:

• Ability to work siting for extended periods of time and must have the endurance to function in a fast-paced and high-stress environment.
• Must have the manual dexterity to work busy consoles and PCs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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