Patient A/R Call Center Representative
Location: Morgantown, West Virginia
Description: MedExpress is at present recruited Patient A/R Call Center Representative right now, this job will be reside in West Virginia. For detail informations about this job opportunity please give attention to these descriptions. Location Address:
1751 Earl L. Core Rd.,
Morgantown, WV 26505
PURPOSE: Responsible for working with patients and th! ird party payors to ensure payment on accounts. Responsible for maintaining A/R days outstanding and collection percentage within MedExpress CBO established guidelines. Responsible for timely and accurate follow-up to patient inquiries and concerns while remaining sensitive to legal while using effective customer service skills. Monitors accounts which are past due and works to bring account payments up to date. Prepares all necessary notations and collects required data to ensure accurate account processing of patients accounts.
WORKING RELATIONSHIPS: Reports directly to Team Leader, Supervisor and Manager of Billing.
RESPONSIBILITIES include but are not limited to the following:
Responsible for maintaining a positive work relationship with all MedExpress personnel. Provides help and support to clinics as necessary when collecting accounts.
Works with patients and/or patient's insurance carrier to obtain payment or co! rrect billing information on accounts in order to ensure prope! r resolution.
Works with other areas of the billing office to facilitate communications necessary to reduce outstanding receivables to include charge entry, payment posting, refunds and accounts receivable processing.
Monitors accounts that are past due, and works to bring account payments up-to-date. May work out payment plans in accordance with established CBO policy. Follow-up of accounts are accomplished through telephone calls, late notices and collections letters.
Works to maintain A/R days outstanding and collection percentage within CBO guidelines and CBO published standards.
Responsible for ensuring appropriate documentation to accounts to track process flow. This allows proper history of all accounts to be maintained.
Adheres to legal and proper collections procedures while striving to maintain good patient relations.
Maintains confidentiality of patient diagnostic and treatment information with focus on HIPAA ! guidelines and strong customer service skills.
Prepares reviews and makes all necessary notations on patient's file for turn over to collection agency.
Management of collection accounts with responsibility for reports going to collection agency.
Possess and maintain strong conflict resolution skills when dealing with difficult situations.
Maintain files and records pertaining to accounts turned over to collection agency including payment files that need applied appropriately.
Responsible for collection of data for Conflict Checks with regards to appropriate attorney offices, Collection Systems and Agents responsible party.
Responsible for the daily coordination of information from/to appropriate departments to facilitate accurate payments.
Responsible for the identification of each specific practice and their providers and for any additional research needed to process accounts efficiently.
Demonstrates ! accountability and responsiveness to the needs of the CBO and all clini! c locations.
Research all information needed to complete the patient accounting process.
Participates in a team effort to fulfill area goals and work requirements. Deals positively with co-workers, supervisors and supports management decisions.
Share knowledge and assists others when appropriate. Utilizes appropriate channels of communication while maintaining complete confidentiality at all times.
Keep current by attending seminars/conferences as approved by Leadership.
Inform Leadership of any problems related to job duties.
Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.
Special projects as assigned by Leadership.
WORK ENVIRONMENT:
Works in a clean, well-lighted and ventilated office, and may be required to travel by automobile to various meetings or functions.
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If you were eligible to this job! , please email us your resume, with salary requirements and a resume to MedExpress.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Tue, 12 Mar 2013 10:23:03 GMT
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